Defending the virtues of liberty, free markets, and civilization... plus some commentary on the passing scene.

Freedom's Fidelity

Friday, September 22, 2006

Words of Wisdom

As usual Thomas Sowell's random thoughts are better than my well thought out thoughts. Despite its simplicity this one in particular caught my eye:

Doing 90 percent of what is required is one of the biggest wastes because you have nothing to show for all your efforts. But doing 110 percent of what is expected is one of the smartest investments because it can pay off with a big reputation for just a little more effort.

I see this all the time at work and I've been guilty of it myself. You spend 6 hours putting together a report, but not the extra 30 minutes it takes to quality check it. Invariably the result is an end product with a silly, careless and an often immaterial error, that none-the-less causes a client to lose confidence and lays the foundation for a reputation of apathy. Or, one can do just a little bit more and gain an exponentially better reputation as one who regularly goes above and beyond expectations.

It seems so simple doesn't it?


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